Customers Complaints

The United Insurance Company of Pakistan Ltd – Window Takaful Operation is dedicated to providing high quality service and the way in which we handle complaints is an integral part of our service to customers.

This guide will help you inform us of your concerns so we can try to resolve them.


How to Complain

You may contact our office to complain in one of the following ways:

By email at:  regoff@uicwindowtakaful.com

By telephone: (+92-21) 35621461, 35221803

By letter to:
Miss Huma Waheed
Executive Director

The United Insurance Company of Pakistan Ltd – Window Takaful Operations
204, 2nd Floor, Madina City Mall, Abdullah Haroon Road,
Karachi, Pakistan.

Please quote Participant’s Membership Document (PMD) Number on any correspondence.

It may be that we can resolve your complaint over the phone. We will endeavour to do this for any urgent issues. However, your complaint may require further investigation. If so, we will send you a written acknowledgement within 3 working days of receipt of your complaint.

If you have any concerns in the meantime, you can contact the person identified on the acknowledgement letter.


Not satisfied with our response?

DISCLAIMER: “In case your complaint has not been properly redressed by us, you may lodge your complaint with Securities and Exchange Commission of Pakistan (the “SECP”). However, please note that SECP will entertain only those complaints which were at first directly requested to be redressed by the Company and the company has failed to redress the same. Further, the complaints that are not relevant to SECP’s regulatory domain/competence shall not be entertained.”

SECURITIES AND EXCHANGE
COMMISSION OF PAKISTAN
NIC Building, 63 Jinnah Avenue,
Islamabad, Pakistan.

You may refer your complaint to the Federal Insurance Ombudsman’s Secretariat, or to the Small Disputes Resolution Committee the details of which are in the attached leaflet.

Complaints resolution forums